Delivery & Returns


Examples of when we collect emails & payment info include:
When making purchases, When making payments, When requesting refunds,  When making enquiries using our website.
We collect information about our users for the following purposes:
To process your order and enquiry
We keep your information secure.


Got a question? Please see our Contact Page

You can also tweet us @JLucyLondon

We answer emails between 9am & 5pm Monday to Friday


Wholesale enquiries please contact us​, please include your business info



Items can be returned within 10 days from the dispatch date.​

Returned items must be sent back unworn. Signs of wear, marks or items being washed will fail to be refunded. Tagged clothing must have the tag still in tact. Please take this into consideration.​

Rich & Reckless London are not responsible for postal costs on returned items. Original shipping will not be refunded. A refund will be issued once the item is received and checked.

If a discount code was used during the purchase the amount paid will be refunded.

Sale items & any overseas items are non returnable.

Some pieces of the Reckless Collection & all swimwear cannot be returned due to hygiene reasons, see items for details. ​

Rich & Reckless London Returns Policy.



Do you provide International delivery?

We ship to the following countries, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Netherlands, Spain, Sweden & The USA.

How do I return an item?

Please email us to request a return, we will send you the return address. Please note customers are responsible for the return postage cost.

What is your returns policy?

Our returns policy can be found above.

How do I track my order?

Our parcels are sent Royal Mail 48 or Royal Mail Signed For 1st & 2nd Class. Please email us with your order number and we can track your parcel.

What are your delivery options?

Royal Mail48 will aim to get your parcel to you within  2 days, 1st class signed for is within 1-2 days and 2nd class signed for is 2-4 days. Please be aware some our made to order pieces have a 10-14 day turn around time due to high order volumes.


What if I need to cancel my order?

Customers can cancel a order 1hour after the order has been placed by emailing us.


Any customs to be paid on arrival in your chosen country is not in any way related to or & must be paid by the customer.

Sale items & any overseas items are non returnable.

Any photos on this website are strictly copyright.

Jordan Rough ©

David Glover ©

Paul Turney ©


David Glover